Terms of service

These terms

These terms are between you and Tuze Inc. (“Tuze”, “we” or “us”), a Canadian company based in Toronto, Ontario. They cover this website, Nodus, Domus, Fundus, Omnia and anything else we provide that links to them (together, “Tuze”).

If you use Tuze for a business, such as a property management company, you agree to these terms for that business and confirm you are allowed to. A signed order form or agreement with us takes priority over these terms where the two differ.

Our privacy policy explains how we handle personal information and forms part of these terms.

What Tuze does

Tuze is software for residential rental property managers. It helps them list homes and place renters, run the homes they manage, win and keep landlord clients and hand busy work to AI teammates. Renters and owners use Tuze when they deal with a manager who runs on it. We also introduce property owners to property managers.

Tuze is a tool. We are not a property manager, landlord, real estate brokerage, lawyer, bank or consumer reporting agency, and we are not a party to any lease, management agreement or other arrangement between managers, owners and renters.

Tuze is growing quickly. We add, change and retire features as we learn what property managers need, and not every feature is part of every agreement. These terms apply to Tuze as it is at the time you use it. If we remove something important that you pay for, we’ll tell you in advance.

Accounts

You need to be the age of majority in your province or territory to hold an account. Keep your login details private, and give us accurate information. You are responsible for what happens under your account, and for the people you invite to it. Tell us right away if you think someone has used your account without permission.

If you’re a property manager

You run your business on Tuze, so some responsibilities are yours. You agree to:

• Follow the laws that apply to you, including residential tenancy laws, human rights laws, privacy laws, Canada’s anti-spam law and any licensing rules for property management or real estate.
• Have a lawful reason and any consent you need before you collect, use or share someone’s personal information through Tuze.
• Tell your renters, residents and owners how their information is handled.
• Never use Tuze to treat people unfairly on grounds that human rights law protects.
• Check listings, leases, notices and other documents you send through Tuze, and stand behind them.

Templates and suggestions in Tuze, such as lease clauses or notice wording, are a starting point. They are not legal advice, and you should get your own advice where you need it.

Screening and ID checks

If you order a credit report, background check or identity check through Tuze, you agree to do so only for a legitimate rental decision, only with the applicant’s consent and only in line with the consumer reporting and privacy laws of the province involved. You may also need to accept terms from the reporting agency or verification provider.

Reports come from third parties, and we don’t guarantee they are complete or correct. The decision about an application is yours. If you turn someone down because of a report, you are responsible for giving any notice the law requires.

AI teammates

Omnia’s AI teammates answer calls, texts and emails, book showings, send applications, prepare leases and handle other work for you. They work from the information you give us, such as your listings, policies and availability.

AI teammates are good at this work, but like people, they can make mistakes. Review important outputs before they go out, such as leases, notices and anything with legal or financial effect, and let us know when your information changes. You are responsible for what is said and done for your business through Tuze, as you would be for your own staff.

Calls handled through Tuze may be recorded and transcribed. When we set up Omnia with you, we include the notices the law requires, such as telling callers that a call may be recorded.

Payments

Rent, deposits and other payments in Tuze are processed by third-party payment processors. To send or receive payments, you agree to the processor’s terms, which we’ll show you when you set up payments, and you allow us to share the information they need with them.

We aren’t a bank and don’t hold funds ourselves. Payments can be delayed, reversed or refused by banks, card networks or processors, for example for insufficient funds or a suspected fraud. Payment timing is set by the processor and your bank. Disputes about the amount of rent or other charges are between the renter and the property manager.

Fees and billing

Property managers pay the fees set out in their agreement with us. That includes any fee schedule we agree on for services charged per use, such as screening reports or payment processing. Unless we’ve agreed otherwise, fees are in Canadian dollars, plus applicable taxes.

Unless your agreement fixes them, we may change our prices with at least 30 days’ notice. If a payment fails, we’ll let you know and may pause paid features until it’s sorted out. Except where the law or your agreement with us says otherwise, fees already paid aren’t refundable.

Introductions to property managers are free for owners. Renters don’t pay Tuze to use Tuze, though a property manager may charge their own fees.

If you’re a renter or owner

When you apply for a home, pay rent, request a repair or receive statements through Tuze, your relationship is with your property manager. They decide whether to approve applications, set rent and fees, arrange repairs and answer for their own service. Please take any concerns about those things to them first.

When we introduce an owner to a property manager, we choose managers we believe will do good work, but we don’t guarantee their service. Any agreement you make is between you and the manager, so take the time to choose the right one for you.

Give honest, accurate information in applications and requests. Submitting false information can lead to an application being refused or access being removed.

Your content and data

What you put into Tuze stays yours. That includes listings, documents, messages, photos and the information about your homes, owners and residents. You give us permission to host, copy, process and display it only as needed to provide Tuze to you, keep it secure and meet our legal obligations.

We may use information from Tuze to keep it running and make it better. When we use it beyond your account, it’s combined or de-identified first so it doesn’t identify you, your business or anyone in your records.

A property manager can ask us for a copy of their data while their agreement is active, and for a reasonable time after it ends. After that, we may delete it, except where the law requires us to keep it.

If you send us ideas or feedback, we may use them freely without paying you or owing you anything.

Acceptable use

Don’t use Tuze to:

• Break the law, or help someone else break it.
• Post fake listings, scam renters or owners, or pretend to be someone you aren’t.
• Send spam, or contact people who haven’t agreed to hear from you where consent is needed.
• Discriminate against anyone, or harass or threaten them.
• Access accounts or data that aren’t yours, test or get around our security, or overload our systems.
• Copy, resell or reverse engineer Tuze, or use it to build a competing product.
• Upload malware or anything you don’t have the right to share.

Other companies’ services

Tuze connects with services run by other companies, such as payment processors, reporting agencies, listing sites, calendars and phone carriers. Their terms apply to your use of them, and we aren’t responsible for how they work or for outages on their side.

Our property

Tuze, including our software, designs, text, names and logos, belongs to Tuze Inc. and is protected by law. While you follow these terms, we give you a personal, non-exclusive right to use Tuze for its intended purpose. These terms don’t give you any other rights in it.

Suspending or ending access

Renters and owners can stop using Tuze at any time. Property managers can end their agreement with us by letting us know, with the notice their agreement sets out.

We may suspend or end your access if you break these terms, don’t pay, put others at risk or if the law requires it. Where it’s reasonable, we’ll warn you first and give you a chance to fix the problem. The sections on content and data, disclaimers, liability, indemnity and disputes still apply after access ends.

Disclaimers

We work hard to keep Tuze accurate, secure and available, but we provide it “as is” and “as available”. To the extent the law allows, we don’t promise that it will always be uninterrupted or error free, or that it will meet every need you have. We don’t guarantee results such as how quickly a home will fill, how long a resident will stay or whether an owner signs on.

Limits on liability

To the extent the law allows, Tuze isn’t liable for indirect or consequential losses, such as lost profits, lost revenue, lost data or harm to reputation, even if we knew they were possible.

To the extent the law allows, our total liability for all claims relating to Tuze is limited to the greater of the fees you paid us in the 6 months before the claim and $100 CAD.

Nothing in these terms limits liability that can’t be limited by law, such as for fraud or for our deliberate misconduct, or any rights you have under consumer protection law that can’t be waived.

Indemnity

If you use Tuze for a business and someone makes a claim against us because of how you used Tuze, your content, or your breach of these terms or the law, you agree to cover our reasonable losses and costs, including legal fees, from that claim.

Governing law and disputes

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If you have a concern, please contact us first. Most problems are sorted out quickly that way.

If we can’t resolve it together, the courts of Ontario, sitting in Toronto, will decide the dispute. If you are a consumer, you keep any right your home province gives you to bring a claim in your own province’s courts.

Changes to these terms

We may update these terms as Tuze and the law change. The date at the top shows the latest version. If a change matters to you, we’ll tell you at least 30 days before it takes effect, by email or in Tuze. If you keep using Tuze after that, the new terms apply. If you don’t agree with them, you can stop using Tuze before they take effect.

General

These terms, together with any order form or agreement you sign with us, are the whole agreement between us about Tuze. If part of them can’t be enforced, the rest still applies. If we don’t enforce a term right away, we can still enforce it later. You can’t transfer your rights under these terms without our written permission, but we may transfer ours as part of a merger or sale of our business.

We aren’t responsible for delays caused by events outside our reasonable control, such as outages at our providers, natural disasters or government action. You agree that we can communicate with you, and that you can agree to things and sign documents, electronically.

Contact us

Questions about these terms are welcome: